ISO QUALITY MANAGEMENT: 9001

ISO 9001 is internationally recognised the world's most recognised Quality Management System (QMS) standard. It aims to help organisations meet the needs of their customers and other stakeholders more effectively. This is achieved by building a framework to ensure consistent quality in providing goods and/or services.

It was created to give organisations the tools they need to win more business, reduce costs and improve productivity.

ISO 9001 certification also provides your customers with assurance that they will receive consistent, quality products and services. The Quality Management Standard contains a set of core principles focusing on:

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• Customer focus

• Leadership

• Engagement of employees

• Process approach

• Continual Improvement

• Evidence based decision making

• Relationship management

 

Organisations need to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements and aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

 

All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organisation, regardless of its type or size, or the products and services it provides. It is an ideal standard for any business looking to improve and consistently meeting customer requirements.